Terms of Service

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you and Mewayz. By creating an account, accessing the platform, or using any service we offer, you confirm that you have read and accept these Terms. If you are using Mewayz on behalf of an organization, you confirm that you have authority to bind that organization.

2. The service

Mewayz is a multi-module SaaS platform covering CRM, HR, accounting, projects, support, marketing, e-commerce, and related capabilities. Features evolve over time; we may add, modify, or remove features at our discretion. Where a removal materially reduces a feature you rely on, we will give you reasonable notice.

3. Accounts

• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding your password and any actions taken under your account.
• You must be at least 16 years old to create an account.
• One person or organization per account, unless we agree otherwise in writing.

4. Plans, fees, and billing

• Paid plans are billed in advance on the cycle you select (monthly or annual).
• All fees are exclusive of taxes; you are responsible for any applicable VAT, GST, or sales tax.
• Plan upgrades take effect immediately and are prorated.
• Downgrades take effect at the next billing cycle.
• We may change prices with 30 days’ notice. Existing paid cycles are honored at the prior price.
• Failed payments may result in account suspension. We will email you before suspending access.

5. Free plan and trials

We offer a forever-free plan with a limited feature set. Free workspaces may be suspended after extended inactivity (12+ months) following email notice. Trials of paid features convert to the relevant paid plan only if you opt in; we do not auto-charge cards at trial end.

6. White-label and reseller terms

Reseller and white-label plans are subject to additional terms in your reseller agreement. You may not represent that Mewayz is your proprietary software; you may rebrand the customer-facing UI under your own brand only. Resellers are solely responsible for invoicing, support, and compliance with their own customers.

7. Acceptable use

You agree not to use Mewayz to:

• Violate any law or third-party right.
• Send spam, phishing, or other unsolicited bulk communication.
• Distribute malware or attempt to disrupt the platform’s integrity, performance, or security.
• Reverse-engineer, decompile, or attempt to extract source code, except as expressly permitted by law.
• Use the service to run a competing product or to benchmark performance for public comparison without our consent.
• Process data classes we do not support (e.g., protected health information under HIPAA, full payment card numbers, classified government data) unless we agree in writing.

8. Your content

You retain all rights to content you upload (“Customer Data”). You grant us the limited, worldwide, royalty-free license needed to host, transmit, and display your content solely to provide the service. We do not use your content for training AI models, marketing, or advertising.

9. Our intellectual property

Mewayz, the platform, source code, design system, trademarks, and documentation remain our property. You receive a non-exclusive, non-transferable license to access and use them while your account is active and in good standing.

10. Termination

• You may cancel at any time from your account settings; cancellation stops the next renewal.
• We may suspend or terminate your account for material breach of these Terms after giving you a reasonable chance to cure (when curable).
• On termination, you have 30 days to export your data before we permanently delete it.

11. Warranty disclaimer

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.

12. Limitation of liability

To the maximum extent permitted by law, in no event will our aggregate liability for any claim arising out of or relating to the service exceed the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, or goodwill.

13. Indemnification

You agree to indemnify and hold Mewayz harmless from any third-party claim, damage, or liability arising from (a) your content, (b) your use of the service in violation of these Terms or applicable law, or (c) your violation of any third-party right.

14. Governing law

These Terms are governed by the laws of the jurisdiction where Mewayz is incorporated, without regard to its conflict-of-law principles. Disputes that cannot be resolved informally will be resolved by binding arbitration or in the competent courts of that jurisdiction. Nothing in this section limits your statutory consumer rights where applicable.

15. Changes to these Terms

We may update these Terms. Material changes will be announced to active account holders at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

16. Contact

Legal: [email protected]
Support: [email protected]